ONLINE BOOKING

OUR POLICY We do not offer refunds for services rendered. We do offer to redo the service as long as the client returns within 5 days of the service. Our release form must be read by every client before services are rendered. We send this link in a text and email to every single client who books with us.

DEPOSIT  When booking any appointment online our software requires a deposit when you sign up for your appointment you are understanding that this deposit is non-refundable.

48-HOUR CANCELLATION POLICY We value your time so please value ours. Your appointments are very important to our Wanderlust Salon and Spa team. Your appointments are held just for you & we ask that if you must cancel or reschedule any appointment, that you would please call us within 48-hour notice. This way our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in the case of an emergency, etc. However, for last minute cancellations or 'no-shows' you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:

'NO SHOWS' will be charged 65% of service amount off the full service cost. For these reason we require a credit card to be placed on file. As a courtesy, you will also receive a text and/or email to confirm the date and time at least 48 hours prior to your appointment. If we are unable to reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you're unsure. Failure to pay your fees will result in a flagged account and you must prepay for any future services.

'48 HOUR' Cancellations will be charged 35% of the service to pay for our payroll and time. You must cancel your appointment 2 days (during business hours only) prior to when it is scheduled to avoid the 35% fee.

'COVID POLICY' If you need to reschedule one appointment because of covid emergency there will be no charge if you reschedule the day of cancellation. Failure to complete the rescheduled visit will result in a charge of 35% of your services (which you are able to redeem towards your next visit). In order to keep our salon up and running for future visits these protocols will be enforced to the strictest ability. 

'SNOW/WEATHER POLICY' We understand that appointments may occasionally need to be canceled due to the weather. In this situation you must reschedule your appointment the day of the weather cancellation. Failure to complete the rescheduled appointment will result in a 35% fee (which you are able to redeem during your next scheduled visit).

LATE/TARDY POLICY We will always try our best to accommodate you if you're running behind, stuck in traffic, etc. It happens, we know! Sevier co. is known for it's traffic, so be prepared! However, your tardiness can affect the remainder of our teams' day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 15 minute grace period. After that time, we will call to check on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we'd rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day! Again, please remember that your appointments are reserved for you & you only. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon! 

 OUR RELEASE FORM  “I acknowledge that any changes to service I want to achieve after the appointment must be brought to the stylists attention within 48 hours of the service. If changes are made after that period, the service will be charged accordingly and additionally. I am fully responsible for the total payment of services rendered at the end of the appointment. I also understand the explanations of the entire service, and any changes cannot be a completely different hair color choice than the hair I discussed with my stylist and received.”   **REDO  POLICY**  Refusal  to  let  the  salon  make  an  adjustment  if  it’s  warranted  does  not  mean  that  you  are  entitled  to  a  refund  and  all  sales  are  final.

CELL PHONES AND HAND HELD DEVICES As a courtesy to others please silence your cell phones and other devices. Do not use speaker phones, and we ask for you to use headphones or text. Thank you.  

CHILDREN SAFETY Children may not accompany adults while receiving any service. We hope you'll enjoy the hair salon or massage therapy and spa at Wanderlust Salon and Spa in Sevierville.